If you are dissatisfied with our products and wish to return them for a refund, please contact our after-sales Customer Service at support@lensdora.com. They will respond to your message within 24 hours, excluding weekends, and provide you with helpful guidance.

Return/Refund Conditions:

Items must be returned within a period of 14 days from the date of receipt.

Returned items must be in their original, unopened condition with the original packaging intact. We cannot accept items that have been opened, damaged, or altered in any way.

Prior authorization is required before directly returning items to us. Please contact our customer service team to initiate the return process.

You will be responsible for covering the shipping charges for the return.

Our after-sale warranty period is 14 days from the date of parcel receipt, as per the logistic information.

For quality issues such as tearing, incompleteness, or shrinkage discovered within the after-sale warranty period, please contact us immediately and provide clear pictures of the defective item. We will assess the issue and arrange for a replacement if deemed necessary.

 

Notice:

Please carefully inspect the items for any damage or incorrect color before opening them.

Each order is entitled to one after-sale privilege.

Replacement, return, or refund is not available solely based on dissatisfaction with the color, provided that the product is correct and the ordered parameters are suitable for your eyes.

 

Return/Refund Process:

Initiate the process by sending an email to support@lensdora.com. We will promptly respond to your email.

In your email, please provide the following details: your name, order number, and the reason for the return. Kindly refrain from returning the lenses to the address mentioned on the package, as we are unable to receive them at that location.

Ensure that the item(s) are placed back in their original packaging.

You may proceed with the return if the product packaging is in good condition and the product itself has not been opened, ensuring that it remains suitable for resale.

Arrange for the package to be shipped through your preferred carrier.

Please share the tracking number and the website for tracking the logistics information once you have sent the parcel back to us.

Our receipt of your returned package.

Upon receiving the returned parcel, we will carefully inspect its condition. Subsequently, we will process the refund to your account in accordance with our return conditions.